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Order FAQs
When you place an order, you will receive an order confirmation email with an order number. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder.
After your order is placed, you can use our Order Tracker to check where your order is in the production process. Once your order ships, you’ll receive an email with tracking information and an estimated delivery date.
Because Ruggable products are made to order, cancellations must be made before shipping:
Within 1 Hour: Cancel instantly using the Cancel Order button on your order confirmation or checkout status page.
After 1 Hour: Contact Customer Care at support@ruggable.co.uk to see if your order can still be cancelled before production.
We accept Visa, Mastercard, Discover, American Express, Ruggable gift cards, store credit, Shop Pay, PayPal, Google Pay, Apple Pay, and Klarna for flexible payment options.
Every Ruggable order includes shipping protection for lost packages or products damaged in transit.
For details on what’s covered and how to file a claim, see our Shipping Protection Policy.